Bluethium is committed to delivering high-quality digital services and ensuring client satisfaction. This Refund & Returns Policy outlines the conditions under which refunds may be granted.
1. Nature of Services
Bluethium provides digital services including, but not limited to:
- Digital Marketing
- Website Design & Development
- Graphic Design
- Content Writing & Copywriting
Due to the intangible and customized nature of these services, refunds are limited and subject to the terms outlined below.
2. Refund Eligibility
- The project has not yet been started
- Cancellation request is made within 24–48 hours of payment
- We are unable to deliver the agreed service due to internal limitations
All refund requests must be submitted in writing.
3. Non-Refundable Services
- Completed or delivered work
- Partially completed projects
- Services that have already been initiated
- Custom design, development, or content work
- Monthly or ongoing services after billing has started
4. Partial Refunds
Partial refunds may be granted in certain cases:
- If a project is canceled after work has begun
- Based on the percentage of work completed
- After deducting time, resources, and administrative costs
5. Revisions Instead of Refunds
If you are not satisfied with the delivered work:
- Revisions are provided based on your selected package
- Feedback must be provided clearly and promptly
- Additional revisions may incur extra charges
6. Project Cancellation
- Cancellation must be requested in writing
- Completed work up to cancellation will be billed
- Refunds (if applicable) will be processed accordingly
7. No Returns Policy
As Bluethium provides digital services and not physical goods, returns are not applicable.
8. Chargebacks & Disputes
We encourage clients to contact us first to resolve any issues. Filing a chargeback may result in:
- Suspension of services
- Termination of ongoing projects
- Further action if necessary
9. Processing of Refunds
- Refunds (if approved) are processed within 5–10 business days
- Refunds are issued via the original payment method
- Processing times may vary by provider
10. Contact Us
If you have any questions regarding this policy, please contact us:
Bluethium
Email: info@bluethium.com
Phone: +1 (000) 000-0000
Address: 123 Business Street, Suite 100, New York, NY 10001, United States
Final Note
By purchasing our services, you agree to this Refund & Returns Policy.
